Help! My account is missing the promised savings!
This could be the result of a few different situations. We never hang up a negotiation call without triple checking all of the saving details with the service provider.
If you have waited at least 2 billing cycles and see no change, or believe there was an error, please email us and include the recent statement where the savings isn't reflected. We will followup with your service provider to find out why the savings they promised us were not applied and we will work on getting them reapplied. In some cases our followup calls result in even steeper savings!
If after the followup call, the savings are still missing, we will of course send you back what you've already paid in negotiation fees for the missing savings.